Refund Policy

At Ishqaraa Store, we strive to provide the best products and services to our customers. If you are not completely satisfied with your purchase, our refund policy outlines the steps you can take to return items and request a refund.

Refund Eligibility

  • You may request a refund within 30 days of receiving your order.
  • Items must be unused, in their original packaging, and with all tags attached.
  • Certain products may be non-returnable, including intimate apparel and personalized items. Please refer to individual product descriptions for specific return information.

Refund Process

  1. Contact Us: To initiate a refund, please contact our customer service team at [insert email/contact number] within 30 days of receiving your order. Include your order number and details of the item(s) you wish to return.
  2. Receive Instructions: Our team will provide you with a return authorization and instructions for returning the item(s).
  3. Pack and Ship: Carefully package the item(s) in their original packaging. Include a copy of your order confirmation and any additional instructions provided by our customer service team.
  4. Return Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.

Refund Processing

  • Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
  • Please note that shipping fees are non-refundable.

Exchanges

  • If you wish to exchange an item for a different size, color, or style, please follow the refund process above and place a new order for the desired item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and issue a full refund or replacement.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team at:

  • Email: ishqaracollection@gmail.com 
  • Phone: +923297597257

Thank you for shopping with Ishqaraa Store! We appreciate your business and are committed to ensuring your satisfaction with our products.